Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services.

a. Information You Provide to Us:

• Business Information: Your legal business name, contact details, and businessID provided during registration.
• WhatsApp Account Information: Details related to your WhatsApp Business Account connected via the Embedded Signup process.
• Integration Credentials/Tokens: Authentication tokens or API keys for CRM platforms (e.g., HubSpot, Zoho) and email marketing platforms. We do not store your direct login passwords.
• Chatbot Content: Message templates and automated responses configured within the Shilte AI engine.

b. Information We Collect Automatically:

• Usage Data: Interaction metrics including features used and activities performed under your businessID.
• Technical Data: IP addresses, browser type, and device identifiers.
• Shilte AI Interaction Logs: Logs of interactions between customers and your WhatsApp chatbot for analytical purposes. We do not store sensitive user message content beyond what is necessary for service delivery by Twilio and Meta.

2. How and Why We Use Your Information

• Service Delivery: To set up your account, manage your businessID, and facilitate messaging through Twilio and Meta.
• AI Automation: To enable the management and deployment of your WhatsApp chatbots using the Shilte AI engine.
• Synchronization: To facilitate the flow of data between Shilte AI Ltd and your connected CRM or email marketing platforms.
• Calendar Management: To enable client bookings via our calendar interface (read-only access to availability).
• Security: To detect and prevent fraud, ensuring compliance with Paddle's merchant requirements and Meta's platform policies.

3. Technologies and Third-Party Services

Shilte AI Ltd utilizes high-standard technologies to deliver our offerings:

• Firebase/Firestore: Secure database management for operational data.
• Twilio & Meta: Primary platforms for WhatsApp message routing and API connectivity.
• Shilte AI Engine: Our proprietary logic used for designing and deploying chatbot intelligence.
• Paddle: Our Merchant of Record for secure payment processing and subscription management.

4. How We Share Your Information

We do not sell your personal data. We share information only with:

• Service Partners: Twilio, Meta, and Paddle, solely to enable service delivery and payment processing.
• Integrated Platforms: Shared only when you explicitly connect your businessID to a third-party CRM or email service.
• Legal Compliance: If required by law or to protect the safety of Shilte AI Ltd and its users.

5. User Data Deletion Policy

To submit a data deletion request in compliance with Meta's developer requirements:

1. Email info@shilte.com with the subject "Data Deletion Request".
2. Include your legal business name and businessID.
3. We will acknowledge your request within 48 hours and process the deletion from our active systems within 7–14 business days.

6. Data Protection Measures

Shilte AI Ltd implements industry-standard technical measures, including:

• Encryption of data in transit and at rest.
• Strict access controls and multi-factor authentication for database access.
• Regular security audits to maintain platform integrity.