Dashboard Overview

Total Orders Today

45 ↑ 12%

Pending / Processing

8 / 15

Delivered

22

Customer Queries Today

150

Bot Automation Rate (%)

78%

Chatbot Performance

Resolution Rate: **90%** | Human Takeovers: **5**

[Placeholder: Chart - Automation Rate Trend]

Sales Snapshot

Today’s Sales: **$8,540**

This Week’s Sales: **$42,100**

Top Category: **Electronics**

[Placeholder: Chart - Sales by Day]

Product & Inventory Management

Thumbnail	Product Name	Price	Stock	Category	Actions
[Img]	Smart Watch X1	$150.00	500	Wearables
[Img]	Bluetooth Speaker M2	$45.00	12 (Low)	Audio

Order Fulfillment & Tracking

Filter Status:

Order ID	Customer	Status	Value	Date	Source
#100123	Alice Smith	Processing	$210.00	2025-12-11	Shopify

Unified Inbox & CRM

Active Chats

Filter: Unassigned | Tag: Complaint

**John Doe** - Need refund...

Jane Smith - Tracking update?

Conversation Thread - John Doe

[Chat Messages and Bot Handover Markers]

Customer Profile

**John Doe** | Past Orders: 3

Tags: Refund, Follow-up

**Past Orders Snapshot** [List of 3 orders]

Integrations & Connectors

Shopify

Connected

WooCommerce

Not Connected

Google Sheets

Connected

DHL API

Connected

WhatsApp Business API

Connected

Dedicated WhatsApp AI Channel

Connect/Verify WhatsApp Business Account

Status: Connected (Number: +1 555-123-4567)

Configuration & Webhooks

Instructions: Use the Meta Cloud API or Twilio. Set your webhook to the URL below.

Webhook URL: https://api.shilte.com/webhook/whatsapp/ecom-xyz

Message Templates (HSMs)

Used for sending automated outbound notifications (Order Shipped, Abandoned Cart).

WhatsApp Automation Statistics

Automated Order Queries: **450 / day**

Abandoned Cart Messages Sent: **98**

**Conversion Rate from Cart Messages: 15%**

[Placeholder: Chart - Outbound Message Performance]

AI Knowledge Base Training

Source	Last Updated	Status	AI Summary
Return Policy DOCX	2025-11-01	Trained
Website URL (FAQs)	2025-12-05	Trained

AI Automation Workflows

Name	Trigger	Action	Status
Abandoned Cart Reminder	Cart Abandoned (4 hours)	Send WhatsApp Message	Active
Auto-Tag Complaints	Conversation contains 'faulty' or 'broken'	Tag as 'Complaint' & Notify Agent	Active

Performance Analytics

Chat Analytics

Total Chats: 5,000

Automated vs Manual Split: 80% / 20%

[Placeholder: Chart]

Sales Analytics

Orders by Channel: Website (60%), WhatsApp (40%)

Delivery Analytics

Average Delivery Time: **2.5 Days**

Delivery Success Rate: **98.5%**

[Placeholder: Chart]

Branding & Deployment

Branding Customization

Chatbot Name:Theme Color:

Deployment

Widget Script:

<script src="https://shilte.com/widget.js"></script>

WhatsApp Status: Connected

Platform Settings

Business & Team

Business Profile & Info

Team Members & Permissions

Billing & API

Current Plan: Pro

Manage API Keys

Security

Password Reset

Two-Factor Authentication (2FA)