Healthcare Dashboard
AI Patient Interaction Summary
Total Inquiries Answered
1,540
↑ 8% this week
Appointment Requests Today
25
Confirmed: 18
AI Response Accuracy
92%
Target: 95%
Pending Lab Result Queries
5
Urgent: 1
Active Patient Interactions (Today)
128 Active Patients
[Placeholder: Chart - Patient Interactions by Hour]
Alerts & Urgent Messages
[URGENT] High-risk query about prescription refill (Manual needed).
[Warning] Billing system sync failed 3 hours ago.
Patient Data Management
Securely upload and manage patient records for AI lookups and personalized care.
Patient Roster Snapshot:
| Patient ID | Name | Age | Last Visit | Status | Actions |
|---|---|---|---|---|---|
| P1001 | John Doe | 45 | 2025-11-01 | Active | |
| P1002 | Jane Smith | 62 | 2025-12-10 | Active |
Appointment Management
Daily: 35 Appointments
30 Confirmed
3 Rescheduled
2 No-shows
| Date/Time | Patient | Doctor | Department | Status |
|---|---|---|---|---|
| Today, 10:30 AM | P. Johnson | Dr. Smith | Cardiology | Confirmed |
AI Knowledge Base & Medical FAQs
Managed Knowledge Sources:
| Source Name | Type | Status | Last Updated | Actions |
|---|---|---|---|---|
| Consultation Timings.pdf | FAQs | Synced | 2025-12-05 | |
| Billing & Insurance Policy.docx | Policies | Training... | 2025-12-10 |
Chatbot Identity and Specialized Modules
General Settings
Enable Specialized Modules:
Appointments Lookup
Lab Results Query
Insurance & Billing Status Check
Preview Patient Interaction
When is Dr. A available?
Hello, I am MediBot. Dr. A has openings on Tuesday at 2 PM. Would you like me to book it for you?
System Integrations
EHR / PMS System
Not Connected
Google Calendar
Connected
Lab System Interface
Optional
Twilio / WhatsApp API
Connected
Dedicated WhatsApp AI Channel
WhatsApp Business API Setup
Status: Not Connected
Webhook URL:
https://api.shilte.ai/webhook/hospital-xyz
*This channel enables two-way, secure communication with registered patients.
Patient Conversation History
| Date/Time | Patient/User | Type | Resolution | Actions |
|---|---|---|---|---|
| 2025-12-11 15:30 | P1001 (John Doe) | Appointment Lookup | Resolved by AI | |
| 2025-12-11 14:15 | Unregistered User | Billing Question | Transferred to Agent |
AI Performance & Patient Trends
Inquiry Volume
[Placeholder: Line Chart - Weekly Inquiries]
Query Breakdown
[Placeholder: Pie Chart - Query Types (Appt, Lab, Billing)]
Appointment Trends
Weekly Requests: **175**
No-Show Rate: **5%**
[Placeholder: Small Trend Chart]
Platform Settings
Hospital Profile
Edit clinic/hospital general information.
User Roles & Access
Manage Admin, Doctor, Nurse, and Receptionist accounts.
Billing & API Keys
Manage subscription, generate API keys for EHR integration.