Hospitality Dashboard
AI Guest Interaction Summary
Quick Actions & Booking Status
Today's Key Stats:
Notifications & Alerts
[VIP] Suite 405 check-in alert.
[Request] Guest 301 needs extra towels.
[Alert] PMS sync failed 1 hour ago.
Guest & Customer Management
Manage profiles, preferences, and communication history for personalized service.
Active Guests Snapshot:
| Name | Booking ID | Check-out Date | Preferences | Status | Actions |
|---|---|---|---|---|---|
| Mr. J. Smith | B0987 | 2025-12-15 | VIP, Allergy | Checked-in | |
| Ms. E. Davies | P0012 (Tour) | 2025-12-20 | Accessibility | Confirmed |
Reservations & Scheduling
Upcoming Bookings (Next 7 Days):
| Booking ID | Guest Name | Date/Time | Room/Package | Status |
|---|---|---|---|---|
| B1005 | T. Wilson | 2025-12-12 | Deluxe Suite | Confirmed |
| B1006 | R. Patel | 2025-12-13 | City Tour Package | Pending |
| B1007 | A. Chen | 2025-12-14 | Standard Room | Cancelled |
AI Knowledge Base (Hotel/Travel Content)
The AI learns from these documents to answer pricing, policy, and service queries accurately.
Managed Knowledge Sources:
| Source Name | Document Type | Status | Last Updated |
|---|---|---|---|
| Room Availability Feed | Real-time Data | Synced | 2025-12-11 18:00 |
| Cancellation Policy.pdf | Policy | Training... | 2025-12-09 |
Chatbot Identity and Specialized Modules
Identity Settings
Enabled Modules:
Booking Lookup (by ID)
Room Availability Check
Special Request Routing
Preview Guest Interaction
Can I get room service?
Hello! Room service is available 24 hours. Would you like me to connect you to the menu or place an order?
System Integrations
PMS (Property Management)
Connected
Google Calendar
Connected
Booking Platform API
Not Configured
WhatsApp API
Connected
Dedicated WhatsApp AI Channel
Connect your hotel/agency WhatsApp number
Status: Not Connected
Deployment Instructions:
1. Follow the Twilio / Meta Cloud connection flow. 2. Set your Webhook URL to: https://api.shilte.ai/webhook/hospitality-xyz
*This channel enables automated guest services and two-way communication.
Guest Conversation History
| Date/Time | Guest/User | Topic | Resolution | Actions |
|---|---|---|---|---|
| 2025-12-11 17:01 | Mr. J. Smith (B0987) | Special Request | Transferred to Agent | |
| 2025-12-11 16:35 | New Lead (Widget) | Room Availability | Resolved by AI |
Booking & Service Analytics
Booking Volume
Guest Request Breakdown
Revenue Trends
Weekly Revenue: **$45,000**
Avg. AI Response Time: **1.2s**
Platform Settings
Agency/Hotel Profile
Edit organizational information and branding.
User Roles & Staff
Manage Admin, Manager, Receptionist, and Agent accounts.
Billing & API Keys
Manage subscription and access integration API keys.