📱 Shilte AI Products

One Inbox. Every Channel. Complete Context.

Stop forcing your team to switch between tabs. Shilte Unified Messaging merges WhatsApp, Website Chat, and Social Media into a single, AI-powered command center.

Unify Your Inbox

Active Conversations

12 Online

David Njuguna

Just now

Let me check my calendar for Friday...

Sarah Omondi

5m ago

Does this product come with a warranty?

Luxe Boutique

12m ago

Loved the new collection!

👤

David Njuguna

WhatsApp • VIP Customer

Assign to Agent

Started on Website Widget • 10:05 AM

I was looking at the premium package on your website.

Automated by AI I'd be happy to help! The premium package includes end-to-end automation. Would you like me to send you the full brochure on WhatsApp so you have it?

Switched to WhatsApp • 10:08 AM

Yes please. Let me check my calendar for Friday to see if we can do a call.

Unify Every Digital Touchpoint

Don't let platform fragmentation cost you sales. Shilte AI brings your customers' favorite channels into one seamless interface.

WhatsApp Business

The undisputed king of African commerce. Fully integrated for automated chats, catalog sharing, STK push payments, and order tracking.

Website Widget

Embed our intelligent widget on any website. Capture high-intent browsing traffic and smoothly transition them to WhatsApp if they leave.

Social & SMS

Bring Instagram Direct, Facebook Messenger, and traditional SMS fallbacks into the exact same dashboard. No customer left behind.

Identity Resolution & Context

A customer might browse your website on their laptop at work, and then message you on WhatsApp later that evening. Shilte AI knows it's the exact same person.

Universal Customer Profiles

Automatically merge phone numbers, emails, and browser sessions into a single, unified CRM identity.

Cross-Channel Memory

If a user adds an item to their cart on the web widget, the AI on WhatsApp can follow up and ask if they'd like to checkout via M-Pesa.

Collaborative Team Inbox

Multiple human agents can log in, leave internal notes, assign tickets, and take over from the AI without stepping on each other's toes.

Internal Note by Agent Sarah

"I've taken over this chat from the AI. The customer needs a custom invoice for enterprise pricing. Drafting it now."

Visibility: Internal Only

Measurable Operational Impact

Consolidating your communications doesn't just look cleaner—it directly improves your bottom line and customer satisfaction.

Lost Conversations

Context Retention

100%

Avg Handling Time

- 45%

CSAT Score

4.9/5

Ready to Unify Your Customer Operations?

Say goodbye to tab-switching, fragmented data, and lost sales. Bring all your channels into the Shilte AI ecosystem today.

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