Scale Your Support.
Not Your Headcount.
Resolve 80% of Tier-1 support tickets instantly. Shilte AI acts as your frontline digital workforce, autonomously handling tracking requests, FAQs, and returns 24/7 across WhatsApp and Web.
Instant Ticket Deflection
Customers hate waiting on hold. Shilte AI integrates deeply with your backend systems to instantly resolve the repetitive requests that bog down your human team.
Order Tracking & Status
AI pulls live data from Shopify, WooCommerce, or your custom ERP to give users precise delivery updates in real-time.
Returns & Cancellations
Automate policy checks. The AI can process return requests, generate shipping labels, or issue refunds based on your exact business rules.
Support Assistant
Online 24/7
Never Ask for an Order Number Twice
Shilte AI instantly identifies customers across WhatsApp, Website, and Social Media, pulling up their full history before they even type their question.
Cross-Channel Identity
The system automatically merges phone numbers and web sessions, ensuring your AI and human agents always have the full context.
Native Multilingual
Customers can mix English, Swahili, and local dialects in the same sentence. The AI processes the intent perfectly without missing a beat.
Knowledge Base Recall
The AI uses strict Retrieval-Augmented Generation (RAG) based on your uploaded return policies and FAQs. It never hallucinates rules.
Customer received a damaged item (Glass Vase). Requested an immediate replacement. I have validated their order #992A and initiated the escalation protocol due to negative sentiment.
Intelligent Human Handoffs
AI shouldn't handle everything. When a customer is frustrated, or a request is highly complex, Shilte AI seamlessly escalates the chat to your human agents.
Sentiment Analysis Routing
The engine constantly monitors customer mood. If it detects anger or frustration, it immediately pauses automation and alerts a human manager.
AI Context Summaries
Your human agents never have to ask, "How can I help you?" The AI provides a neat bullet-point summary of the customer's problem, order history, and lifetime value before the agent types a single word.
The Unified Operations Command Center
Equip your customer experience team with a single dashboard to manage every interaction, rule, and metric.
WhatsApp, Web Chat, and Social DMs flowing into one collaborative workspace for your human agents.
Automatically survey customers after interactions and track agent resolution times to maintain high standards.
Tickets are automatically categorized (e.g., 'Refund', 'Pricing Inquiry', 'Complaint') for easy filtering and reporting.
Transform Your Support Metrics
Stop paying for humans to act like robots. Let AI handle the repetitive queries so your team can focus on high-value relationships.
Ticket Deflection Rate
82%
Time to First Response
< 1s
CSAT Score
4.9/5
Support Availability
24/7
Ready to Upgrade Your Customer Operations?
Deploy your AI support workforce today. Slash your resolution times and keep your customers happy around the clock.