Turn Conversations into Business Intelligence
Stop flying blind. Shilte Operational Intelligence processes millions of interactions to give you real-time visibility into customer trends, campaign ROI, and automated revenue.
AI Generated Revenue
KES 4.2M
+14.5% vs last month
Ticket Deflection
86.4%
12,450 issues resolved
Active Conversations
3,192
Across WhatsApp & Web
Avg. Sentiment
4.8/5
+0.2 improvement
Campaign Conversion Flow
Predictive Insights
Conversion Alert
Customers originating from the "Summer Promo" Instagram ad are closing 3x faster on WhatsApp than the Web Widget.
Friction Detected
75% of cart abandonments today occurred immediately after shipping costs to Mombasa were calculated.
Complete Visibility Across Operations
We don't just process text. We analyze intent, measure financial impact, and predict customer behavior.
Granular Analytics
Track message volumes, peak hours, average handling times (AHT), and exact ROI from every automated flow.
Predictive AI Insights
The engine proactively highlights hidden friction points, up-sell opportunities, and shifting customer demands before they impact revenue.
Customer Trends
See what your market is asking for. Automatically categorize inquiries to see if requests for a specific feature or product variant are spiking.
Campaign Performance
Measure the exact conversion rate of WhatsApp Broadcasts and Studio-generated visuals right down to the final M-Pesa payment.
Integrated Business Intelligence (BI)
Export cleaned, structured data directly into your existing BI tools like Tableau, PowerBI, or Google Data Studio. Turn qualitative conversation logs into quantitative datasets instantly via our Secure Data Lake Export API.
Positive Sentiment
"The automated booking was incredibly fast. Thanks!"
Negative Sentiment FLAGGED
"I've been waiting for my delivery for 3 days. Unacceptable."
Real-Time Sentiment Analysis
You can't read 10,000 messages a day. Shilte AI does it for you. The engine continuously monitors customer emotion to ensure high quality assurance and instant crisis management.
Automated QA Scoring
Evaluate the performance of both your AI agents and your human team. See CSAT scores drop? Drill down instantly to see which conversations went wrong.
Crisis Alerts
If negative sentiment spikes beyond a threshold, operations managers receive instant SMS or Slack notifications to intervene before reputational damage occurs.
Enterprise Data Pipeline Specs
Massive data processing requires unbreakable infrastructure.
Data Refresh Rate
Real-Time
Query Speed
<50ms
Data Retention
Infinite
Compliance
GDPR
Unlock Your Data's Potential
Start making decisions based on empirical data, not gut feelings. Deploy Shilte Operational Intelligence today.