AI Agents & Customer Support
Give customers an AI assistant that answers business questions, handles enquiries, recommends relevant options and passes conversations to your team when needed.
Explore AI Agents THE AI OPERATING SYSTEM FOR BUSINESS
Run Your Business Smarter with Shilte AI.
One intelligent platform to automate customer conversations, capture and manage leads, handle bookings, connect payments, and keep your business moving — across WhatsApp and your website.
Start with the tools your business needs. Expand as you grow.
Customer conversation
Yes! I can help you check availability, price and delivery options.
Illustrative Shilte AI conversation preview
WhatsApp automation
Website AI assistant
Leads and customer management
Bookings and appointments
Business insights
One platform. Connected operations.
A smarter way to operate
Your customer conversations should move your business forward.
Customers ask questions, request prices, look for products, book appointments and need updates. Managing every interaction manually can slow your team down.
Shilte AI brings these customer-facing activities and business workflows into one platform. Your AI assistant can respond using your business information, capture enquiries and guide customers to the next step.
- Respond to common customer questions around the clock.
- Capture enquiries and organise leads for follow-up.
- Support bookings, payments and order enquiries.
- Give your team visibility and control when human support is needed.
The Shilte AI platform
Everything your business needs to work smarter
Connected tools for customer engagement, business automation, marketing and operational visibility — designed to work together.
WhatsApp & Website Chat
Connect your WhatsApp Business number through Shilte's integration and add an AI chat widget to your website. Manage customer conversations and human handover.
Explore MessagingAI Knowledge Hub
Upload business documents, PDFs, website information and product catalogs so your AI assistant can answer using information about your business.
Explore Knowledge HubAutomation Engine
Design connected workflows that route leads, trigger M-Pesa payment requests, update CRM records and coordinate bookings using a visual automation canvas.
Explore AutomationAI Image Studio
Create marketing visuals from product photos, generate campaign images and prepare promotional content to support your business marketing.
Explore Image StudioOperational Intelligence
Understand customer activity, lead performance, campaign results and business operations through analytics and reporting.
Explore IntelligenceCRM & Lead Management
Capture customer enquiries, organise lead information, track follow-ups and give your team a clearer view of customer conversations.
Explore Customer OperationsBookings & Appointments
Help customers request consultations, property viewings, service appointments and other bookings through connected business workflows.
Explore Booking SolutionsPayments & Order Updates
Connect payment steps such as M-Pesa STK Push to your customer workflows, and help customers get updates about orders and payment progress.
Explore Payment Automation
Simple to get started
From customer enquiry to the next business action
Set up your business information, connect your channels and decide how Shilte AI should support your customer journey.
Set up your business
Add your business details, services, products, FAQs, policies and other useful information.
Connect your channels
Configure your WhatsApp Business number and install the Shilte AI website chat widget.
Configure your workflows
Set up lead capture, bookings, payment steps, customer handover and relevant automations.
Manage and improve
Review conversations and business activity, update your knowledge and refine your workflows.
Connected business automation
Discover the Automation Engine
Don't just answer customers. Move work forward.
Shilte AI helps connect customer conversations with the actions that matter to your business. Build workflows around your processes instead of making your team repeat the same manual tasks.
Capture and route leads
Request M-Pesa payments
Update CRM records
Coordinate bookings
Notify your team
Support human handover
Customer enquiryWhatsApp or website chat
Shilte AI assistantUnderstand, respond and qualify
Business workflowRoute lead, booking or payment step
Business team and customerFollow-up, confirmation or handover
Illustrative workflow. Actual steps depend on your configuration and connected services.
Industry solutions
Built around the way your industry works
Different businesses have different customer journeys. Shilte AI helps you organise the conversations, enquiries and workflows that matter in your industry.
E-Commerce & Retail
Answer product questions, share available product information and images, capture orders and support order enquiries.
Explore E-Commerce
Real Estate
Capture buyer and tenant leads, qualify budgets, answer property questions and coordinate viewing requests.
Explore Real Estate
Service Businesses
Automate appointment bookings, consultations, service enquiries and lead qualification through WhatsApp.
Explore Service Businesses
Beauty & Wellness
Streamline client bookings, stylist selection, treatment enquiries and automated appointment reminders.
Explore Beauty & Wellness
Discover Shilte Marketplace
Connect customers with businesses, properties and services.
Shilte Marketplace is an additional way for customers to discover properties, products and service providers. Businesses can showcase their offerings while customers explore relevant options and make enquiries.
Explore the Marketplace
Learn the platform
See how Shilte AI works
Explore product walkthroughs and practical demonstrations to understand how your team can use Shilte AI.
Revenue Intelligence & Analytics
Explore business activity, sales information, transaction records and reporting tools.
Customer Conversation Management
See how customer conversations can be monitored and handled with AI assistance and team handover.
Frequently asked questions
Questions about Shilte AI
Get a clearer picture of the platform and how it can fit into your business.
Shilte AI is an AI operating system for business automation. It brings together AI customer assistants, WhatsApp and website chat, knowledge management, lead and customer operations, workflow automation, marketing tools and business intelligence.
Yes. Businesses can connect an eligible WhatsApp Business number through Shilte's WhatsApp integration. Once configured, the AI assistant can respond to customer enquiries using the business information and workflows you provide. WhatsApp use is subject to Meta's platform requirements and applicable messaging rules.
Yes. Shilte AI provides a website chat widget that you can configure for your business and add to your website using its installation code.
You can provide business information, FAQs, documents, website content and product or service details through the knowledge tools. The assistant uses the information made available to it when responding to relevant customer questions.
Shilte AI supports booking and payment-related workflows. Depending on your business configuration and connected services, workflows can guide customers through appointment requests, booking steps and M-Pesa STK Push payment requests.
Yes. Shilte AI is designed to support your team, not remove human involvement. Your team can review conversations and take over when a request needs personal attention or a decision from a staff member.
You can get started by setting up your business information and configuring the tools you need. More advanced integrations and automation workflows may require additional setup depending on your business processes.
Create an account through the Shilte AI app, set up your business profile and explore the available platform tools. Visit the pricing page to review the available plans.
Give your business a smarter way to work.
Bring customer conversations, business workflows and operational tools together with Shilte AI. Start with what you need and build from there.